Return & Refund Policy

RETURNS

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If for any reason you are not delighted with the order you receive, you are welcome to return most unused/unopened or defective items sold by VaexHealth.com within 30 days from the receipt of your shipment for a prompt refund or replacement. Policy details subject to change without notice.

Your form of payment will be credited for the price of the items plus applicable tax. This credit will not include any original shipping and processing charges unless the products are damaged when you receive them. Your credit will appear after VaexHealth.com receives and processes your returned item, as long as the item meets all criteria:

  • Products must be returned in their entirety (no partial cases)
  • in the original condition and packaging (items sent to you in mint condition must be returned in mint condition),
  • in saleable condition,
  • with the receipt (either the original or a copy).

    Credit card companies vary on the time it takes for credit to appear in their customers' records. Please allow one to two billing cycles for any refund to show up on your statement.



    REFUNDS

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.


    If you’ve done all of this and you still have not received your refund yet, please contact us.


    Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us .


    Shipping
    To return your product, mail it to:

    1845 E Hallandale Beach Blvd,

    Hallandale Beach , FL,

    33009, United States.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.